Shipping
We ship worldwide
At High5Dogs we ship internationally to pooches and pals every week. Our HQ is nestled in Hong Kong's beautiful Big Wave Bay and all orders are picked & lovingly packed within 2 business days.
International shipping starts from $8 USD and will be sent via insured courier. Full shipping costs are calculated at checkout. All prices in $USD. Duties and taxes are not included in our shipping costs.
UNITED STATES, CANADA, EUROPEAN UNION
STANDARD: $8.00 USD / FREE over $200.00 USD
TRANSIT TIME: 2-3 weeks
SERVICE: DHL E-commerce
EXPRESS: $24.00 USD
TRANSIT TIME: 5-7 days
SERVICE: Fedex and DHL Express
HONG KONG
$6.00 USD / FREE above $200.00 USD
TRANSIT TIME: 2-3 days
SERVICE: V-Logic
JAPAN
EXPRESS: $28.00 USD
TRANSIT TIME: 5-7 days
SERVICE: Fedex and DHL Express
AU & NZ
STANDARD: $8.00 USD / FREE over $200.00 USD
TRANSIT TIME: 2-3 weeks
SERVICE: DHL E-commerce
EXPRESS: $27.00 USD
TRANSIT TIME: 5-7 days
SERVICE: Fedex and DHL Express
SOUTH EAST ASIA (incl. Thailand & Singapore)
STANDARD: $8.00 USD / FREE over $200.00 USD
TRANSIT TIME: 2-3 weeks
SERVICE: DHL E-commerce
EXPRESS: $17.00 USD
TRANSIT TIME: 5-7 days
SERVICE: Fedex and DHL Express
REST OF THE WORLD
STANDARD: $18.00 USD / FREE over $200.00 USD
TRANSIT TIME: 2-3 weeks
SERVICE: DHL E-commerce
EXPRESS: $61.00 USD
TRANSIT TIME: 5-7 days
SERVICE: Fedex and DHL Express
IMPORTANT NOTES
- We aim to process all orders within 2 business days. However, during busy periods or public holidays this may be longer.
- The indicated delivery times are general time frames established by the shipping company. No refund for shipping fees can be made on orders delivered later than the indicated delivery times.
CUSTOM FEES AND IMPORT TAXES
EU countries, Switzerland, Norway, United States, Canada, Australia, New Zealand,
Custom fees and import taxes are not included in shipping fees to above countries.
Rest of the World countries
Orders to above countries will be a subject to duties fees and taxes once the shipment reaches your country.
High5Dogs cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance and local taxes.
In the case you refuse to receive the order because of the unexpected additional fees, High5Dogs reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
ORDERS TRACKING
You will receive a tracking e-mail with your shipping number and link to the tracking website, with options to sign up to e-mail or text notifications on your order’s process.