We offer a standard 2 year factory warranty on all our products.
If you have ordered your leash before May 1 2016 and your dog is a strong puller over 15 kg, we offer you a new leash free of charge when the new 11 mm leashes become available. In this case please contact us as email@example.com
Return or exchange products
If you like to return or exchange a product, we will try to help out. The condition is that the product arrives at our studio in Hong Kong undamaged (the final decision on this is at the discretion of High5dogs). Due to our geographic location returns and exchanges are expensive. For any returns or exchanges we will charge shipping fees.